The Dallas Morning News reports today that the state is taking at least one small step toward protecting
auto accident victims from unauthorized and sometimes illegal
solicitation from medical clinics, body shops, and lawyers.
As is, anyone who is involved in a collision in Dallas is exposed to
literally dozens of phone calls offering free X-rays, free property
damage estimates, and worst of all, legal representation. Telemarketers
or representatives for doctors and lawyers line up at the police
department every day and buy accident reports. Then they call the
innocent parties in the collision, if the police report verifies there
is insurance available. Various bills to protect consumers from these
solicitation calls have either not passed the Texas House or Senate, or
in one case, was vetoed by Governor Perry.
The calls are frequently made on behalf of medical clinics, and
offer to come to the accident victim's house and drive them to the
doctor for a free consultation. In many cases, once the person arrives
at the doctor's office he or she is told that before the examination
can begin, a contract must be signed with a lawyer who has
representative at the clinic. It is not only unethical, but also
illegal, for a lawyer to solicit business in this manner.
Unfortunately, neither the State Bar nor the District Attorney's office
seems to take any interest in these violations. As a result, accident
victims are essentially tricked into hiring unethical lawyers (who
probably are not among the best lawyers in town).
Now, by agreement between the Texas
Department of
Public Safety and the Texas Department of Transportation, accident
victims will no longer have to give their phone numbers after a
collision. Of course, it won't take much work to find numbers on the
Internet, and some hard-core solicitors will just drive to the homes of
the victims. Still, it's a step in the right direction. The new rule
takes effect Monday, April 7, 2008. Here are excerpts from the story:
"It is getting to the point where every
person involved in a reported traffic accident is being solicited,"
said Mark Hanna, a spokesman for the Texas Committee on Insurance
Fraud, a panel created by the insurance industry and the Texas
Department of Insurance.
"The telemarketers say whatever
it takes to get crash victims into the doctor's office. They are
today's lazy ambulance chasers, doing it all by phone. We are trying to
put a stop to these calls or at least slow them down."
Without phone numbers on official crash reports, telemarketers will
have to rely on phone books or the Internet to get numbers to contact
accident victims, Mr. Hanna said. They won't have access to unlisted
numbers, cellphones and business numbers – which officials estimate
will cut the number of unsolicited calls by at least half. Fred
Lohmann, Dallas-area director of the nonprofit National Insurance
Crime Bureau, said telemarketers line up every day at police
departments and central records offices across the state to purchase
crash reports from the previous day. Although state law
requires them to know the date and location of the accident to buy each
report, telemarketers simply purchase police department dispatch logs
beforehand and get the information they need to purchase the crash
reports. "The accident reports are the fuel that allows
the solicitation process to work," Mr. Lohmann said. "Oftentimes they
will give the appearance of being a representative of the victim's
insurance company, and they tell the person to go to a clinic for
treatment or risk not getting their insurance claim paid."
A bill was introduced in the
Legislature last year to impose a 30-day hold on all crash reports,
except for crash victims, law enforcement officers, insurers and the
news media. But the measure was killed under heavy opposition from
telemarketing firms.
"We're up against a group that has
made a lot of money through these harassing phone calls, and they'll do
whatever it takes to stop us," Mr. Hanna said, noting that another
effort will be made to pass the bill in the 2009 legislative session.
The Texas Trial Lawyers Association and the Texas Chiropractic
Association supported the legislation as well as another bill to make
telemarketing of traffic victims illegal. That bill also failed.
The solicitation of business using information contained in a police
dispatch log is a Class B misdemeanor in Texas, but most prosecutors
say they can't justify the resources to go after telemarketers who
violate the law.
Insurance industry representatives said
the additional medical and legal expenses created by telemarketers
generate unnecessary costs that are in the end paid for by insured
drivers across the state in the form of higher premiums.
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